Need Help? Our Peer Support Workers are here to support you.
Your mental health is a priority. As healthcare workers, you are likely to have been significantly impacted by feelings of stress and anxiety surrounding COVID-19 as you worry about the health and safety of those in your care, your family, and yourself. We are not designed to be in stress mode all the time. When our stress-response system gets overworked, we are at increased risk of experiencing physical and mental health problems. These are unprecedented times. Know that you are not alone and that help is available.
Peer Support is available through online chat and telephone hotline to help you through any tough times you might be experiencing. You will be reaching out to volunteers with healthcare experience and who are trained to provide virtual support and can refer you to additional resources if you need them. You may be referred to CMHA’s BounceBack® program, your Family Assistance Program, the Mobile Response Team or other resources that address your needs. All of our support is confidential and delivered without-judgment.
Your Support Team
Care to Speak peer supporters have worked in front line healthcare, in long term care and home care. They share understanding and connection with the challenges you are facing. Your peer supporter has completed over 30 hours of peer support training and offers confidentiality, a good listening ear and a non-judgmental approach.
Through training and personal experiences, your peer supporter understands your difficulties and can provide empathy, guidance, support and access to resources to help you through stressful times.
Peer Support Online Chat
We encourage you to use our online Peer Support Chat. Peer Support Chat is available from 5pm – 9pm Monday through Friday. You can access Peer Support Chat through the link below.
Peer Support Hotline
The Peer Support team is also available to chat over the phone. Peer Support Hotline is available from 5pm – 9pm Monday through Friday. You can call the hotline at the number below.
How does Peer Support Chat work?
Peer Support Chat serves any healthcare worker located in British Columbia, providing access to free emotional support and referrals when appropriate via a confidential chat service.
Steps to Get Started
- Click on our blue “Online” image located above (grey when offline) during our hours of operation to launch a chat.
- Before speaking to a Peer Support volunteer you will be invited to share some basic information.
- Depending on the volume of incoming interactions you may experience a wait to be connected with a Peer support worker.
- When the conversation is over, you’ll receive an optional survey about your experience. This helps us help you and others like you!
All interactions are anonymous and confidential and unless there is a risk of harm to yourself or someone else. Also, we have a legal duty to report any actual or suspected child abuse or neglect.
Volunteering on the Peer Support line is a rewarding experience. We offer an opportunity to learn new and useful skills as well as an opportunity to be involved in a “front-line” helping environment. Programs like this are useful for developing marketable skills and for exploring education options. If you would like to volunteer, submit an application here.