Important Phone Numbers

  • Emergencies

    Dial 9-1-1

  • Move Forward Family Services

    Free phone counselling support during self isolation in BC. Our fully insured, fully supervised counselling interns are available to provide free, temporary telephone support to anyone in BC who may be struggling emotionally while in self-isolation. While typically our preference is for clients to come to our offices, we recognize that during this pandemic that this is not possible.

    Languages: English, Mandarin, Arabic, Cantonese, Farsi, Hindi, Punjabi, Tagalog

    Anyone wanting this service can call and leave a message, requesting telephone support, at 778-321-3054 or by email at

    The initial session would consist of an intake; this intake would then go to our supervisor for review, who would then match the client up with an intern counsellor. Phone sessions may be offered once or twice a week, for up to three weeks, with the possibility of extension (in consultation with supervisor).

    Note: these are counselling/support sessions, and are not intended for clients who are in crisis. Clients in crisis should continue to contact Crisis Centres.

  • Provincial Health Services Authority Mobile Response Team

    The Mobile Response Team is available to support the mental well-being and psychological safety of frontline healthcare workers who are experiencing distress and mental health concerns in response to COVID-19. To request MRT support, you can call: 1-888-686-3022 or Email:

  • Suicide Prevention

    Dial 1-800-SUICIDE (1-800-784-2433) if you are considering suicide or are concerned about someone who may be.

  • Canada Suicide Prevention Services

    Dial 1-833-456-4566 to receive 24h support if you are in crisis.

  • 8-1-1

    Call this free phone line (8-1-1) to speak to a health service navigator in BC who will connect you with information and services or connect you with a healthcare professional, such as a registered nurse.

  • 310Mental Health Support

    Dial 310-6789 (no area code needed in BC) for emotional support, information and resources specific to mental health.

  • Hope for Wellness Help Line

    Dial 1-855-242-3310 for 24h mental health counselling and crisis intervention for all Indigenous peoples across Canada. You can also use this online chat box to connect.

  • Alcohol & Drug Information and Referral Service

    Dial 1-800-663-1441 (toll-free in BC) or 604-660-9382 (in the Lower Mainland) to find resources and support.

  • Kids Help Phone

    1-800-668-6868 to speak to a professional counsellor, 24 hours a day.